Policies & Etiquette

We’re all about good hair and good vibes – but a smooth salon experience takes a little teamwork.

 

Here’s everything you need to know about bookings, cancellations, lateness, and salon etiquette. Nothing too serious — just the stuff that helps us give you (and everyone else) the best service possible.

 

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Arrival Time

Please arrive 15 minutes early for your first appointment. This allows time to update your profile, change into a gown, and settle in with a refreshment.

Late arrivals may result in shortened services.​

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Cancellation or Rescheduling

48 hours’ notice is required to cancel or reschedule.

 

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Missed Appointments or Late Cancellations

Missed appointments or late cancellations will be charged 100% of the service cost.

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Ongoing Bookings

To secure your preferred time, we recommend booking your next visit before you leave the salon.

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​​New Client Booking & Deposits​

Due to an increase in last-minute cancellations and no-shows, all new clients booking colour services, are required to leave a deposit. This can be made by credit card or e-transfer to shagcalgary@gmail.com. Your deposit will be applied to your final service total.

This applies to:

• Colour Corrections

• Highlights

• Custom Blonding

• Keratin Treatments

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